Introduction
Pelican Entertainment B.V., a company registered in Cyprus and operator of the Melbet platform, is committed to protecting the privacy of all its users. This policy describes how we collect, use, store, and protect personal data obtained through melbetco.com. Additionally, this document explains your rights regarding your information and the security measures we have implemented. Therefore, we recommend reading this text carefully before using our services.
The platform operates under a Curacao eGaming license issued by Antillephone N.V. under number OGL/2024/561/0554. Consequently, all data processing practices comply with applicable international regulatory standards currently in effect. By registering or using any Melbet service, you agree to the conditions described in this privacy policy. If you disagree with any aspect of this policy, we ask that you refrain from using the platform.
Data We Collect
To provide a secure and personalized service, Melbet collects different categories of information during your interaction with the platform. Each data type serves a specific purpose related to the operation, security, or improvement of our services. Below are the three main categories of data we regularly process.
Personal Data
During the registration and verification process, we collect information that allows us to identify you as a legitimate platform user. This data is essential for complying with anti-money laundering regulations and the mandatory KYC verification procedure. In particular, personal data includes the following elements:
- Full name: as it appears on your current official identification document.
- Date of birth: to verify that you meet the minimum legal age requirement.
- Residential address: confirmed through a recent proof of address document.
- Email address: used for communications, verifications, and account notifications.
- Phone number: employed as an additional verification method and direct contact channel.
- Identity document: required as part of the KYC verification procedure.
Financial Data
To process deposit and withdrawal transactions, the platform collects financial information in a secure manner. All such data transmissions use SSL encryption, which guarantees protection during every operation conducted. Specifically, financial data encompasses the following information:
- Payment method: the type of financial instrument selected for conducting transactions.
- Transaction history: a detailed record of all deposits and withdrawals made on the platform.
- Cryptocurrency addresses: wallet addresses associated with the 25+ accepted cryptocurrencies.
- Preferred currency: the currency selected from over 40 options available on the platform.
Technical Data
The platform automatically collects certain technical information during each active browsing session. This data helps improve user experience, detect suspicious activities, and optimize overall platform performance. Specifically, technical data comprises the following elements:
- IP address: a network identifier used for security and geolocation purposes.
- Device type: information about the hardware used to access the platform.
- Operating system and browser: software environment data collected during each session.
- Cookies and activity logs: files that store preferences and browsing patterns.
- Session time and duration: timestamps that record each access to the platform.
How We Use Your Data
Melbet uses collected information exclusively for legitimate purposes related to the operation of the platform. First, personal data allows us to verify the identity of each user and prevent access by underage individuals. Moreover, financial information is necessary to process transactions and comply with current regulatory obligations. As a result, every piece of data has a defined and documented purpose within our internal processes.
Technical data enables us to detect fraudulent behaviour and protect both the platform and its users effectively. Furthermore, we use information to personalize the gaming experience and send relevant communications about promotions or updates. However, we never use your data for purposes other than those described in this policy without obtaining your prior consent. In summary, data processing aims to guarantee security, legal compliance, and continuous service improvement.
Legal Basis for Processing
The processing of personal data is grounded in legal bases recognized by applicable international regulatory frameworks. First, the explicit consent granted during registration constitutes the primary basis for initial data processing activities. Similarly, the execution of the service agreement between you and Pelican Entertainment B.V. justifies the operational use of certain data.
Additionally, legal obligations require the retention and transmission of information to competent authorities when formally requested. For example, anti-money laundering regulations mandate identity verification through the mandatory KYC process for all users. Finally, the legitimate interest in protecting the platform against fraud and illicit activities supports the processing of technical data. All these bases operate in a complementary manner to ensure lawful and transparent data processing.
Data Sharing With Third Parties
Melbet does not sell, rent, or trade your personal data with third parties for marketing or advertising purposes. Nevertheless, we share limited information with certain entities when strictly necessary for operational requirements. For instance, payment service providers receive financial data exclusively to process your transactions in a secure manner. Likewise, game providers access technical identifiers necessary for the correct functioning of each title.
Under certain circumstances, applicable legislation may require us to disclose information to regulatory or judicial authorities. Specifically, Antillephone N.V. may request data as part of its supervisory functions under the Curacao eGaming license. We also collaborate with identity verification providers that process documents during the KYC procedure. However, each third party is contractually obligated to protect your information with standards equivalent to our own.
Cookies and Tracking Technologies
The platform uses cookies and similar technologies to enhance functionality and the overall browsing experience. Essential cookies enable the basic operation of the site, including authentication and the maintenance of active sessions. On the other hand, analytical cookies help us understand how users interact with different sections of the platform. Consequently, we can identify areas for improvement and optimize the overall performance of the site.
You have the ability to manage cookie preferences through your browser settings at any time during your visit. Nevertheless, disabling certain cookies may affect the full functionality of some services offered by the platform. Third-party cookies used for analytical purposes do not directly store personally identifiable information. Therefore, your privacy remains protected even when these technologies are active during your browsing session.
Data Security
Melbet implements technical and organizational security measures to protect your information against unauthorized access. SSL encryption protects all data transmissions between your device and the platform servers on a continuous basis. In addition, intrusion detection systems monitor network traffic to identify and neutralize threats in real time. As a result, the integrity and confidentiality of your information remain constant operational priorities.
Internal access to personal data is restricted exclusively to authorized personnel who require it for their duties. Furthermore, we conduct periodic security audits to evaluate the effectiveness of our implemented protective measures. Servers storing sensitive information benefit from enterprise-level physical and logical protections at all times. However, no internet transmission system can guarantee absolute security with one hundred percent certainty.
Data Retention
We retain your personal data for the period necessary to fulfill the purposes described in this policy document. While your account remains active, all associated information will be stored securely on our servers at all times. Moreover, legal and regulatory obligations may require the retention of certain data for additional specified periods. For example, financial transaction records are retained for a minimum of five years after account closure.
Once data is no longer necessary for any legitimate purpose, we will proceed with its secure deletion or anonymization. In particular, technical browsing data is automatically deleted after a predetermined retention period has elapsed. You may request the deletion of your account and associated data at any time through available support channels. Nevertheless, certain legal obligations may prevent us from deleting specific information before the established regulatory deadline.
Your Rights
As a Melbet user, you have specific rights regarding your personal data stored on the platform at all times. These rights are fundamental for maintaining control over your information and how the platform uses it. To exercise any of these rights, you may contact our support team available 24 hours a day. Below are the principal rights that you hold as a data subject:
- Right of access: you may request a complete copy of all personal data we maintain about you.
- Right to rectification: you have the ability to correct any inaccurate or outdated personal data.
- Right to erasure: you may request the deletion of your data when it is no longer necessary for its original purpose.
- Right to restriction: you have the option to restrict the processing of your data under specific circumstances.
- Right to data portability: you may request the transfer of your data to another controller in a structured format.
- Right to object: you have the ability to object to the processing of your data for direct marketing purposes.
To process any request related to your rights, we may require additional verification of your identity beforehand. This step is necessary to protect your data against unauthorized requests made by third parties. Generally, we respond to requests within a period of 30 calendar days from the date of receipt. In the case of complex requests, this period may be extended with prior notification to the requester.
Changes to This Policy
Melbet reserves the right to update this privacy policy at any time to reflect operational or legal changes. Significant modifications will be communicated to registered users via email or through a notification within the platform. Additionally, the date of the last update will always be indicated at the end of this document for your reference. Therefore, we recommend reviewing this policy periodically to stay informed about any changes that may occur.
Continued use of the platform after the publication of changes constitutes acceptance of the updated privacy policy. In the event of disagreement with modifications, you have the right to request the closure of your account and data deletion. However, the conditions in effect at the time of data collection will continue to apply to previously obtained information. In this way, we ensure transparency and predictability in the processing of your personal information.
Contact Information
If you have questions, concerns, or requests related to this privacy policy, you may reach out to our dedicated team. Customer support is available 24 hours a day, 7 days a week, through live chat and email communication channels. Moreover, the platform offers assistance in more than 30 languages to ensure clear and effective communication at all times. Our team is committed to responding to all privacy-related inquiries within a reasonable timeframe.
Pelican Entertainment B.V., registered in Cyprus, is the entity responsible for the personal data processing described in this document. The Melbet platform operates under Curacao eGaming license number OGL/2024/561/0554, issued by Antillephone N.V. This privacy policy was last updated in March 2026 and applies to all users of melbetco.com. By using our services, you acknowledge that you have read and understood the conditions described herein.